1-day instructor-led training course
1 Year of PeopleCert Plus Membership (includes mock exam & Take2 exam retake option)
ITIL (Version 5) Foundation Exam
After-course coaching available
Accredited course content and curriculum
ITIL® (Version 5) Foundation Bridge Training
Course 1379
- Duration: 1 day
- Exam Voucher: Yes
- Language: English
- Level: Foundation
The ITIL® (Version 5) Foundation BRIDGE Training course is designed for professionals who already hold ITIL 4 certification and need to transition efficiently to ITIL (Version 5). The course focuses exclusively on the new, changed, and expanded concepts introduced in ITIL (Version 5) and does not repeat unchanged ITIL 4 material.
You will gain the knowledge required to pass the ITIL (Version 5) Foundation certification exam while understanding how ITIL has evolved to support modern digital product and service management, including data-driven decision-making, value streams, and AI-enabled ways of working. The course emphasises practical understanding and organisational relevance, enabling immediate application of ITIL (Version 5) concepts.
ITIL (Version 5) Foundation Bridge Training Course Delivery Methods
In-Person
Online
Upskill your whole team by bringing Private Team Training to your facility.
ITIL (Version 5) Foundation Bridge Training Course Information
This ITIL (Version 5) Foundation Training course includes:
- Accredited course content and curriculum
- ITIL (Version 5) Foundation Exam
- 1 Year of PeopleCert Plus Membership (includes mock exam & Take2 exam retake option)
In this ITIL (Version 5) Foundation course, you will learn the following:
- Understand what has changed from ITIL 4 to ITIL (Version 5)
- Apply the ITIL (Version 5) digital product and service management model
- Understand the updated ITIL Product and Service Lifecycle
- Use ITIL (Version 5) concepts to improve service delivery and collaboration
- Understand value streams, governance, and continual improvement in ITIL (Version 5)
- Prepare for and pass the ITIL (Version 5) Foundation certification exam
ITIL (Version 5) Foundation Training Prerequisites
Participants must hold ITIL 4 Foundation or a higher ITIL 4 certification (excluding ITIL 4 Cloud and Sustainability).
ITIL (Version 5) Foundation Certification Information
To earn the ITIL (Version 5) Foundation certification, you must:
- Sit for the ITIL (Version 5) Foundation exam via PeopleCert’s online proctoring service
- Answer 13 out of 20 multiple-choice questions correctly (65%)
- Complete a 30-minute closed-book exa
ITIL (Version 5) Foundation Bridge Training Outline
Module 1: Key Concepts of Digital Product and Service Management
- Differences between ITIL 4 and ITIL (Version 5)
- Digital products and digital services
- Product and Service Lifecycle model
- Value, outcomes, costs, risks
- Utility, warranty, sustainability, user experience
Module 2: Service Relationships
- Organisations, service providers, service consumers, and digital product vendors
- Service relationship types
- Service offerings and service journeys
- Roles: sponsor, customer, user
- Service quality, service levels, and SLAs
Module 3: The ITIL Value System
- Components of the ITIL Value System
- Purpose and value co-creation
- Relationship between value system elements
Module 4: Governance
- Purpose and role of governance
- Governance of digital technology
- Governance activities: evaluate, direct, monitor
Module 5: ITIL Guiding Principles
- Overview of the seven guiding principles
- Applying principles in different contexts
- Interaction of principles and feedback
Module 6: Value Chain and ITIL Management Practices
- Product and Service Lifecycle activities
- Discover, design, acquire, build, transition, operate, deliver, support
- Role of management practices
- ITIL Official Practice Guides
Module 7: Value Streams: Mapping and Management
- Core and enabling value streams
- Value stream mapping
- Value stream management
- Workflow optimisation and complexity thinking
Module 8: Continual Improvement
- Continual Improvement Model
- Role of continual improvement in ITIL
- Applying improvement across the value system
Module 9: The ITIL Four Dimensions of Product and Service Management
- Organisations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- External and internal influencing factors
Module 10: ITIL and AI
- AI, GenAI, and agentic AI concepts
- AI support across lifecycle activities
- ITIL AI Capability Model
- AI governance considerations
Module 11: ITIL and Other Frameworks
- ITIL and DevOps
- ITIL and PRINCE2
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ITIL (Version 5) Foundation Bridge Training FAQs
ITIL (Version 5) is the modern evolution of the ITIL framework, designed for today’s digital and AI‑enabled organisations. It provides integrated guidance for managing digital products and services across their entire lifecycle, with a strong emphasis on user experience, agility, and value co‑creation.
ITIL helps organisations manage and improve how digital products and services are created, delivered, supported, and enhanced. By applying ITIL practices, teams can work more effectively, align strategy with operations, strengthen digital experiences, and continually improve outcomes.
This course is intended for professionals who already hold ITIL 4 certification and need to transition to ITIL (Version 5) efficiently.
1 year of PeopleCert Plus Membership is included with this course. Membership includes:
- Mock exam to help you prepare
- Free exam retake just in case
- Full access to all PeopleCert’s library of resources & tools
- Exclusive Plus-only benefits