ITIL® 5 Foundation Training
Course 1380
- Duration: 2 days
- Exam Voucher: Yes
- Language: English
- Level: Foundation
This ITIL® 5 Foundation Training course is designed for professionals who want to adopt modern ITIL guidance to improve digital product and service management. You will gain the knowledge needed to pass the ITIL 5 Foundation certification exam and learn how the ITIL Value System, Product and Service Lifecycle, and Four Dimensions work together as an end‑to‑end digital operating model.
In this course, you will explore value co‑creation, service relationships, lifecycle activities, and the ITIL guiding principles that support flexible, holistic, and continually improving ways of working. You will also examine value streams and management practises, identify opportunities to enhance organisational capabilities using ITIL guidance, and understand how ITIL supports alignment between IT and business objectives.
ITIL 5 Foundation Training Course Delivery Methods
In-Person
Online
Upskill your whole team by bringing Private Team Training to your facility.
ITIL 5 Foundation Training Course Information
This ITIL 5 Foundation Training course includes:
- Accredited course content and curriculum
- ITIL 5 Foundation Exam
- 1 Year of PeopleCert Plus Membership
- Mock Exam
- Take2 Exam Re-Take Option
In this ITIL 5 Foundation course, you will learn the following:
- The ITIL 5 end-to-end IT/digital operating model
- How to use the ITIL 5 model to create, deliver, and continuously improve tech-enabled products and services
- The impact of technology and IT teams in a broader business strategy
- Prepare for and pass the ITIL 5 Foundation certification exam
- Identify opportunities to develop IT practises using ITIL guidelines
- Interact with IT teams using ITIL 5 terminology and concepts
- Explore the service value chain and IT service management practises
- Recognise the importance of IT and business integration
- Continue learning and face new challenges with after-course one-on-one instructor coaching
ITIL 5 Foundation Training Prerequisites
No specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.
ITIL 5 Foundation Certification Information
To earn this certification, you must:
- Sit for the ITIL 5 Foundation exam via PeopleCert®’s online proctoring service
- 26/40 correct multiple choice questions (65%)
ITIL 5 Foundation Training Course Outline
Module 1: Service Management
The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.
- Service Value System (SVS) and Service Value Chain
- Organisations
- Service Provisioning and Consumption
- Customers, Users, Sponsors, and Other Stakeholders
- Services, Products, and Service Offerings
- Service Relationships
- Value, Outcomes, Costs, and Risks
- Utility and Warranty
Module 1: Key ITIL Concepts & Definitions
- Digital products and services
- Product and Service Lifecycle activities
- Value, outcomes, costs, risks, utility, warranty, sustainability, experience
- Service relationships, service offerings, service actions, interactions, journeys
- Roles: provider, consumer, customer, user, sponsor
Module 2: The ITIL Four Dimensions
- Organisations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Internal and external influencing factors
Module 3: The ITIL Product & Service Lifecycle
- Purpose of the lifecycle
- Discover, design, acquire, build, transition, operate, deliver, support
- Iterative, non‑linear use of lifecycle activities
Module 4: The ITIL Value System (ITIL VS)
- Guiding principles
- Governance
- Value chain
- Management practises
- Continual improvement
Module 5: The ITIL Guiding Principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimise and automate
Module 6: Governance
- Purpose of governance
- Governance activities: evaluate, direct, monitor
Module 7: Value Chain Activities
- Value chain definition and purpose
- Key activity success metrics
- Concepts such as incidents, events, problems, errors, reliability, observability, CI/CD, service requests
- Operating models
Module 8: Management Practises
- Purpose and structure of ITIL management practises
- Practise groups and their organisational role
- Metrics and critical success factors
Module 9: Continual Improvement
- Continual Improvement Model (seven steps)
- Role of continual improvement in the value system
Module 10: Value Streams
- Core and enabling value streams
- Value stream mapping and management
- Elements of a value stream map
- Complexity thinking and workflow optimisation
Module 11: ITIL & AI
- AI, GenAI, Agentic AI, AI maturity
- AI support across lifecycle activities
- AI use within value chain activities
- AI governance and capability model
Module 12: ITIL & Other Frameworks
- ITIL and DevOps
- ITIL and PRINCE2
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ITIL 5 Foundation Training Course FAQs
ITIL 5 is the modern evolution of the ITIL framework, designed for today’s digital and AI‑enabled organisations. It provides integrated guidance for managing digital products and services across their entire lifecycle, with a strong emphasis on user experience, agility, and value co‑creation.
ITIL helps organisations manage and improve how digital products and services are created, delivered, supported, and enhanced. By applying ITIL practises, teams can work more effectively, align strategy with operations, strengthen digital experiences, and continually improve outcomes.
To earn the ITIL 5 Foundation certification, you must complete the official ITIL 5 Foundation exam. The exam is closed‑book, consists of 40 multiple‑choice questions, is 60 minutes long, and requires a passing score of 26 out of 40 (65%).
This course is ideal for anyone working with or supporting digital products and services—whether in IT, product development, user experience, operations, or business leadership. ITIL 5 is designed to support a wide range of roles across modern digital organisations.
No prior ITIL experience is required. Participants may attend with any professional background and are encouraged to bring curiosity and a willingness to explore new ways of working.
Before the course begins, you will receive preparation materials to help familiarise you with key concepts and support your learning and exam readiness.
You will receive the necessary pre‑course documents electronically ahead of your scheduled training date so that you can review the key topics in advance.
While exam pricing varies when purchased independently, the Learning Tree ITIL 5 Foundation course includes the official exam voucher at no additional cost to enrolled learners.
1 year of PeopleCert Plus Membership is included with this course. Membership includes:
- Mock exam to help you prepare
- Free exam retake just in case
- Full access to all PeopleCert’s library of resources & tools
- Exclusive Plus-only benefits